Technology disruption among financial institutions continues to accelerate, with the transformation of business processes as the primary indicator of success. Early adopters have made significant strides, but as market players scramble to adapt, institutions may be placing focus on technology and giving little thought to how this impacts experience; neglecting the golden rule of putting the customer first.
The Way Forward
Financial service institutions cannot afford to stop evolving, but a deeper understanding of what digital transformation means for this sector is needed. Emerging technologies must be viewed as more than just a means for automation, they can redefine the customer experience and influence better business and loyalty.
IDC invites you to a webinar mapping the future of banks and financial service institutions in light of rapid technology disruption in this sector. IDC Financial Insights will lay out what the future customer experience will look like. Find out how this future will bring in changes to technology-related investment decisions and implementation strategies.